Your insurance policy documents and certificate of insurance are on the way via email, look out for them and please read these important documents.
If you haven’t received your documents within 48 hours by email, please check your spam folder and then please contact [email protected] or phone our friendly team 24/7 on 1300 328 042.
Don’t forget to continue your cover, this policy expires (as does the waived waiting periods) without you providing your payment information before expiry.
If you’d like to more information here are some handy links:
- Continue Your Cover
- Claims FAQ’s
- Online Combined Policy and Financial Services Guide
- Pre-existing conditions
- How to Contact us
- Phone 24/7 – 1300 328 042
- Email – [email protected]
Note : Exam Day Offer cover is only valid if activated within 24 hours of your pets examination through one of our partnered hospitals. Go Home Day Opportunity cover is only valid if activated with 24 hours of taking your pet home for the first time from a breeder or shelter from within our program.
Thank you for joining Trupanion!
We are pleased that you chose our insurance for your much-loved pet. We think you will be happy with the insurance coverage, how quickly we respond to you, and the pet-loving attitude of all of us here — from our Member Experience team, to our claims handlers, to our Leadership team.
Our mission is to help the pets we all love get the best veterinary care possible. We want to help ease your worries about the cost of treatment or the details of what’s covered should the worst happen. When you need us, we’ll do our best to be there.