Combined Policy Disclosure and Financial Services Guide (policy)
Our Member Experience team is available 24/7 to walk you through our policy and answer all of your questions on 1300 328 042.
Download our October 2021 combined Policy, Disclosure Statement and Financial Services Guide or follow the links to specific sections of the document.
Changes from 2021 Policy
This new Policy from October 5th incorporates the supplementary PDS information outlining the few key changes to the “Duty of Disclosure” to “Duty to Not Misrepresent” as well as adjustments to our internal complaints and appeals process.