Veterinarian with Tabby Coloured Cat

Direct Claim Payments for Hospitals

Why spend time discussing financial options when you can deliver just the right treatment?

Imagine no longer having difficult conversations about the costs of medical care with pet owners or dealing with paper claims and long approval times. With the Trupanion claim process, available to our partnered hospitals, we can help you save time and remove financial barriers to treatment for more pets in your practice.

Best of all, there’s no cost to your hospital. Our dedicated team provides you with support, including 24/7 customer service, in-person hospital visits, and materials to share with your clients. 

Designed to support veterinary hospitals

No Paperwork

No Paperwork

Claims faster and easier than ever! Submit claims online with just a couple clicks. 

No Payout Limits

Direct Payments

Your clients pay only their portion of the bill before they go home.

Save on fees

Save on Credit Card Fees

We pay directly to you, reducing your credit card fees up to 90%.

Dedicated Support

Dedicated Partner Support

Give your clients a superior experience whilst increasing client loyalty and treatment compliance. Plus we’re here 24/7 for you!

Want to see how we can support your hospital?

Or call 1300 459 699


Take a peek!

Electronic claims

Submit online claims with a click of a button. Your clients will know exactly what is covered in minutes with claim decisions made at checkout.

Screen shot of claims screen

Screenshot of Direct Payments

Direct Payments

We can finish our assessment and get the outcome to you in just minutes.* All you have to do is bill the remaining balance to your clients before they leave. Pet owners don’t have to pay the full bill and wait for a reimbursement cheque. 

*Processing and reimbursement time may vary.


Seamless integration

Easy to install and use, the application seamlessly communicates with your practice management system. View all your appointments for the day and see which pets already have Trupanion for instant claim payments.

Screenshot of appointments

Screenshot of Offer Certificate

Exam Day Opportunity

Your clients can be entitled to 30 days free cover immediate coverage with NO waiting periods. This special opportunity allows pet owners to experience the peace of mind of pet insurance without obligation. If their pets have had a vet exam, they can find out more via our website or by calling us.

Still have questions? Please call us at 1300 459 699.


Want to know more?

It’s so easy to partner with us! Just fill out this form and we’ll contact you for next steps.