Invalid Certificate

It looks like the code you entered does not exist or was entered incorrectly

What can you do?

  • Return to the activate certificate page and try typing your code in again, make sure to enter your code exactly as it appears (including dashes, if applicable).
  • If you have already activated a certificate and would like to continue coverage, go to the continue coverage page.
  • If you are an existing policyholder, please call our member experience team to activate a new certificate or make updates to your current policy.
  • If you were looking to get a quote, please click here and type in your pet’s details.

Finally, if you have a question or need assistance, call a customer service representative at 1300 328 042. We’re open 24 hours a day, every day of the week.